How can we help you?
Get support for the MyCareHalo app. We're here to help you with any questions or issues you may encounter.
General Enquiries
Reach out to our team and we'll respond within 1–2 business days.
hello@carehalo.comPrivacy Concerns
Questions about your data or HIPAA rights? Contact our privacy team.
privacy@carehalo.comFrequently Asked Questions
How do I delete my account and data?
To request account deletion, email us at hello@carehalo.com with the subject "Account Deletion Request." We will process your request within 30 days in accordance with applicable laws.
Is my health data secure?
Yes. CareHalo uses AES-256 encryption, secure authentication, and is fully HIPAA-compliant. Your Protected Health Information (PHI) is never sold to third parties.
How do I report a bug or technical issue?
Please email hello@carehalo.com with a description of the issue, your device model, and iOS version. Screenshots are helpful if available.
What devices and iOS versions are supported?
MyCareHalo app supports iPhone and iPad running iOS 15 or later. We recommend keeping your device updated to the latest iOS version for the best experience.